Terms & Conditions

Please read these Terms and Conditions carefully before booking with Hilltop Lodge Parking. We’ve kept things as clear and friendly as possible so you know exactly what to expect from us, and what we ask of you.

1. Your Responsibilities

When you book with us, we’ll do everything we can to ensure your experience is smooth and stress-free. To help us deliver the best possible service, please:

• Ensure your vehicle is roadworthy, taxed, MOT-certified, and insured.
• Follow the drop-off and pick-up instructions provided in your confirmation email.
• Remove all personal belongings from your vehicle before handover — your possessions are your responsibility.
• Present your booking confirmation and hand over your keys as directed.
• Let us know about any unusual security or immobiliser features your vehicle has.

2. Our Responsibilities

We promise to take good care of your car while it’s with us. Here’s what you can expect:

• Your vehicle will be securely stored at our compound for the duration of your booking.
• We may occasionally move vehicles between nearby compounds for operational reasons. Our drivers are fully insured when moving your car on public roads.
• We reserve the right to hold your vehicle until full payment has been received for all services used.

3. Our Limitations

While we do our best to provide a great service, there are some things we can’t take responsibility for:

• Damage such as scratches, scuffs, windscreen chips, or mechanical faults unless caused by our negligence.
• Weather, traffic, cancelled flights, or other disruptions beyond our control.
• Items left inside your vehicle or damage resulting from wear and tear.
• Any indirect costs such as hotel stays, car hire, or meals resulting from delays or issues.

If we are ever negligent, or otherwise fall short of our obligations to you, we will accept responsibility — but only for losses or damage that are a direct result of that negligence or breach, and which could reasonably have been foreseen at the time.

Of course, we will always accept full liability for any death or personal injury caused by our negligence.

4. Booking Duration and Charges

If you stay longer than your booked period, we’ll charge you for additional days at the current daily rate. No refunds are available for early returns. If we haven’t heard from you after a reasonable time post-booking, we may treat your vehicle as abandoned under the Torts (Interference with Goods) Act 1977.

5. Claims

We understand that handing over your car is a big deal. If you believe your vehicle has been damaged while in our care, we’ll always aim to handle your concerns fairly. To help us do that:

• Please report any damage before leaving the site. This gives us a fair opportunity to inspect the vehicle in person.
• Send us photos of any alleged damage and retain any replaced parts for inspection.
• We may charge a fee to release the photographs we took at check-in. This will be refunded if your claim is successful.
• We may ask you to have the vehicle assessed by an independent expert (chosen by us). If the claim is valid, we’ll reimburse this cost.
• If we accept liability, we may require the repairs to be carried out by our trusted contractors, and may offer you a courtesy car during this time.
• We can’t accept responsibility for any repairs or hire costs not pre-approved by us in writing.

None of this affects your legal rights — especially where damage is caused by an intentional act or serious negligence by one of our team.

6. Cancellations and Refunds

You can cancel up to 24 hours before your booking start time for a refund (minus a small admin fee). Cancellations within 24 hours may be eligible for a credit note valid for 180 days. No refunds are available after your booking has started.

7. Restricted Vehicles

We may not be able to accommodate commercial vans, motorhomes, or heavily modified vehicles unless arranged in advance. Please get in touch with us if you’re unsure.

8. Valeting and EV Charging

• We are not responsible for issues arising from pre-existing paint damage or non-standard finishes. We use high-pressure equipment for cleaning — please let us know if your vehicle has sensitive areas.

9. Privacy and Data Protection

We take your privacy seriously. We only collect the personal data necessary to manage your booking. For more details, visit our Privacy Policy.

10. Contact Us

Got a question or need help? We're here for you.
Hilltop Lodge Parking
info@hilltoplodgeparking.com
Gatwick, UK