Privacy Policy

Effective Date: 14 January 2025

Hilltop Lodge Parking ("we", "our", "us") is committed to protecting your personal information. This Privacy Policy explains what data we collect, how we use it, and your rights.

1. Information We Collect

We may collect and process the following types of personal data when you interact with our website or services:

• Contact details: Name, email address, phone number.
• Booking details: Travel dates, vehicle information, flight details.
• Payment information: Securely processed via our payment provider (we do not store card details).
• Technical data: IP address, browser type, operating system, and usage data (via cookies and analytics).

2. How We Use Your Data

We use your data to:

• Manage your booking and deliver our services.
• Communicate with you regarding your booking.
• Improve our website and customer experience.
• Analyse website traffic (via Google Analytics).

We do not sell or share your personal data with third parties for marketing.

3. Cookies

Our website uses cookies to:

• Maintain your session and keep you logged in during your visit.
• Understand how visitors use our site through anonymised analytics.

Cookie Types We Use:

Cookie Type	Purpose	Duration
Essential cookies	Session management, booking forms	Session only
Analytics cookies	Google Analytics tracking	Up to 2 years

You can accept cookies using our cookie banner. You may also control cookies through your browser settings.

4. Data Retention

We only retain your data for as long as necessary to fulfill your booking and legal obligations. Typically:

• Booking data is stored for up to 7 years for accounting and tax compliance.
• Analytics data is anonymised and aggregated.

5. Your Rights

Under UK GDPR, you have the right to:

• Access the personal data we hold about you.
• Request correction or deletion of your data.
• Withdraw consent at any time.

To make a request, contact us at: info@hilltoplodgeparking.com

6. Contact Us

If you have any questions about this policy or how we handle your data, please contact:

Hilltop Lodge Parking
info@hilltoplodgeparking.com
Gatwick, UK

7. Changes to This Policy

We may update this policy from time to time. The latest version will always be available on our website.